Destinations

Instructional Design: Analysis, Development, Design, Implementation

I proposed two basic approaches after gathering initial insights and data; one option was to proceed with one training module per destination, as requested, but another approach, "Learning by Exploring," centered around activities and resources useful for learning more about any destination, offering flexibility for each customer service team and center. Senior leadership was amenable to this diplomatic response to the initial request and, fortunately, opted for the "Learning by Exploring" approach.