Sales and Service Introduction

First things first - the purpose of the training module had to be solidified or success might never be possible! I started by interviewing leaders and documenting insights shared by individuals. Two potentially themes emerged: Processes & Tools, and Culture & Role. Because the training module could be no longer than two hours in duration, a decision had to be made. I pitched the two approaches to the leadership team, and they opted for the Culture & Role focus. From there, I designed a learning solution tailored to the selected focus and outcomes.